Returns & Exchanges

Due to the perishable nature of our artisanal sweets, we strive to ensure every batch arrives in perfect condition. If you are unsatisfied with your order or received a damaged product, please contact us within 14 days of delivery for a full replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your caramel selection.

• 2.
  Provide Documentation

  Attach a clear photo of the product and its packaging, especially if the items were damaged during transit or arrived in poor condition.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if a return shipment is necessary or if a direct refund can be issued.

• 4.
  Resolution

  Once approved, we will either ship a fresh batch of caramels to your address immediately or process a refund to your original payment method.